Guides and answers
Everything you need to set up Havio and get the most from it.
Frequently asked questions
Which stores does Havio work with?
Havio is built for WooCommerce on WordPress and connects to Shopify too. Install it, connect your channels, and it learns your products, orders and policies.
What do I need for WhatsApp?
A WhatsApp Business number. Havio connects it through Meta in a few clicks, and you only need admin access to your Meta business account.
Can a person take over a conversation?
Yes. Anyone on your team can step into a chat at any time, and Havio hands over with the full context. You can also send a chat back to the AI.
Can Havio refund customers on its own?
No. Havio prepares refunds and returns, and a person with the right role approves them. Every action is recorded.
Who on my team sees what?
Each person gets a role. A manager can run orders and stock without seeing revenue, and only owners change settings and billing.
Where is my data stored?
Store data stays in your WordPress. Conversations and account data are stored in the EU (AWS, Stockholm). To answer a question, Havio sends only the details it needs to the AI provider. See the privacy policy for every provider.
Does Havio speak Hebrew?
Yes. Havio works in English and Hebrew, for your team and for your shoppers, and replies in the shopper’s language.
How long does setup take?
Most stores are answering shoppers the same afternoon: install the plugin, connect your channels, choose who can do what, and start asking.
Billing
What counts as an AI customer conversation?
One shopper thread on any channel, counted once in 24 hours when Havio replies at least once. Ten messages with the same shopper on the same day are one conversation. Questions you ask the Store Manager are not counted.
What happens if I go over my plan?
Nothing stops. We tell you when you reach 80% and 100%, and extra conversations are billed in blocks of 100 at the rate shown on your plan. You can upgrade any time.
Are WhatsApp and phone fees included?
No. Meta charges per WhatsApp template message and phone carriers charge per call minute. We pass those fees through at cost and show them separately on your invoice.
Is there a free trial?
Yes, 14 days on Growth, no card needed. At the end you pick a plan or your account pauses.
Can I cancel?
Yes, any time from your account. Monthly plans stop at the end of the month; yearly plans run to the end of the year paid.
Do I pay per team member?
No. Every plan includes your whole team.
You have a store to run. Let Havio help.
Set up Havio on your WooCommerce store this afternoon. Your whole team is included.