A salesperson who never logs off.
Havio’s shopper agents answer on your website, WhatsApp, Instagram, Messenger and email. They know your products, sizes, stock and policies, help shoppers choose, check them out in the chat, and look after them after the sale.
Help shoppers find the right thing
Questions about sizes, materials and delivery get accurate answers from your own catalogue and policies. Havio suggests matching items and complete looks, and can read a photo the shopper sends.
- Product search and recommendations
- Shop-the-look suggestions
- Answers from your policies and knowledge base
- Understands photos from shoppers
Checkout without leaving the chat
Havio builds the cart, collects delivery details and sends a secure payment link from your own payment provider. If a card fails for a fixable reason, it follows up with a new link.
- Cart and order in the conversation
- Payment on your own checkout page
- Failed-payment recovery by
- Sales credited to the chat that made them
Support after the sale
Order status, tracking and invoices after a quick identity check. Returns and refunds are prepared for your team to approve, with every detail filled in.
- Order status and tracking
- Invoice copies on request
- Returns and refunds prepared for approval
- Back-in-stock notifications
A person when it matters
When a shopper needs a human, Havio hands the conversation to your team with the full story, or offers a call from the voice agent. Your team can hand it back when they’re done.
- Human takeover at any time
- Questions routed to the right staff member
- Voice agent call-backs
- Working hours and quiet hours respected
You have a store to run. Let Havio help.
Set up Havio on your WooCommerce store this afternoon. Your whole team is included.